Leading the Customer Success team at PodPlay Technologies feels natural because I grew up in the service industry.

My mother owned a private catering business and she always ensured I was part of it. I bussed tables, served food at weddings, and mixed martinis at house parties. It wasn’t the ideal fun Saturday night for a teenager, but, the more I worked, the more I came to appreciate the value of service.

Fast-forward twenty years, and my wife still catches me checking my Slack for client questions on evenings and weekends. When clients need help, I can’t seem to turn it off. Thanks Mom! This dynamic got me thinking: How can I provide the same level of service while doing less work?

Enter Alfie

Alfie is an AI Agent seamlessly integrated into the PodPlay Admin Dashboard. It functions like a Customer Success Manager (CSM), answering client questions by tapping into over 300 articles from our Knowledge Base.

This Knowledge Base is like a searchable treasure trove of everything PodPlay, from step-by-step clinic setup guides to strategies for managing a Pickleball Club. With Alfie, Admins no longer need to dig through documents or wait on support tickets. Every answer is right at their fingertips, allowing them to navigate the Knowledge Base with ease.

Alfie steps in as the ultimate assistant, capable of doing the work of hundreds of CSM’s at once. Whether it’s helping staff set up programs, process refunds, or resolve payment errors, Alfie handles it all.

Need to help a customer book a coach?

Ask Alfie!

Alfie answers questions quickly, providing a clear response along with a direct link to the relevant Knowledge Base article. It also anticipates related queries by suggesting follow-up questions. Alfie is the tireless worker my mother always wished she had for her catering business—never missing a beat, always ensuring that everyone is well-served.

Of course, nobody needs AI assistance all the time. That’s why Alfie can be easily turned on or off, ready to assist when needed and step aside when it's not. With a simple click on the question mark in the lower-left corner of the dashboard, the Ask Alfie box disappears, letting staff manage their workflows without distraction.

Alfie is transforming the way staff engage with our Knowledge Base, turning every employee into a PodPlay expert with just a few clicks.

In an industry where innovation drives success, no other reservation software leverages AI like PodPlay does. Alfie ensures every Club employee is heard, every Admin supported, and every Owner empowered with a strategic knowledge partner.

Want to see a demo of Alfie? Check out the video below.

The PodPlay Advantage

PodPlay gives venue operators all the tools they need to digitally manage a physical space - integrating video replays, automated scoreboards, and autonomous functionality with a reservation engine, event management, coach connect, membership module, and payments.

Originally built to power PingPod, the network of futuristic autonomous ping pong clubs, PodPlay is now being used to manage venues across pickleball, padel, ping pong, golf simulators, racing simulators, soccer and pool, with more experience verticals to come in the future.

If you’re interested in learning more, request a demo.

Alfie is powered by Penguin AI and named after this guy, who is good at fetching (sticks rather than answers):